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Call Center Verification Specialist

Location INDEPENDENCE Posting Closes 06/24/2014 Supervisor Brenda Barnes Job Code 01-274-07 Department CALL CENTER

Job Responsibilities

EEO Employer - M/F/Disability/Vet Number of Positions: 15 Supervisors: Pam Hawkins/Jennifer Keeran/Brenda Barnes ***POSITION WILL TELECOMMUTE FULL-TIME FROM HOME*** Must meet Operating System and Telecommunication Requirements Telecommuting may begin after 3 to 6 month training period Summary Responds to incoming telephone inquiries from members or providers regarding verification of coverage and benefits. Utilizes effective communication skills to  assist and provide complete and accurate information. Works independently  with periodic supervision to monitor performance. Refers unusual or complex  problems to Senior Representatives when necessary. Duties Include... • Responds to telephone inquires from members, hospital doctors and other providers concerning verification of coverage and benefits. Provides information  concerning the completion of forms and submission of claims.